Private Eyes, Inc., Screening Background & Employment, Walnut Creek, CA

Today, many pre-employment screening companies enthusiastically sell speed and savings—instant searches for a very low price. But, in their pursuit of low costs, they may not be using the best methodologies or delivering the best results—they may not be doing all the right things right.

Today, many pre-employment screening companies enthusiastically sell speed and savings—instant searches for a very low price. But, in their pursuit of low costs, they may not be using the best methodologies or delivering the best results—they may not be doing all the right things right.

First, we provide the most accurate, most comprehensive information possible. This starts with our team of researchers who are tightly linked with local, state, and federal courthouses. Then, we rely on our unique internal process, which checks information at six different touch points to reduce the risk of errors and assure quality. After this, we audit 100% of completed reports before sending them to our clients. This is why—out of the thousands of checks we perform each month—less than 1% are disputed by applicants.

Second, to assure fast resolution to your questions, we guarantee that you can always speak to a live person during business hours. This is why:

  • We are open from 5:00 am to 5:00 pm PST to guarantee coverage across all continental U.S. time zones
  • We answer the phone within 30 seconds
  • We respond to all client emails and after-hours phone calls within two hours

Third, we deliver the fastest turnaround times in our industry. Our XML interface is ready to integrate with any applicant tracking system, and our advanced technology provides the fastest response times in the industry—from 24 to 72 hours. Many reports are even available same day.

Fourth, we constantly scan the technology horizon for new tools that will help make our best efforts even better.

At Private Eyes, we believe what’s worth doing is worth doing right every step of the way.

OUR MISSION

To make safe workplace possible.

OUR VISION

To complete 10 million quality background checks for our clients globally while providing quality customer service with a human touch by 2022.

OUR VALUES

  • Integrity
  • Responsibility
  • Teamwork
  • Accountability
  • Quality
Our Clients
What Our Clients Say
  • “We have been a client of Private Eyes for almost a year and it has been a great partnership. Their customer service is top notch and I have found this with each of the staff members I have interacted with at Private Eyes. The response time to inquiries exceeds our expectations and the reports are easy to read. We have increased the number of background check data to collect on our new hires and are still paying less than what we did with our previous vendor. We have increased the quality of our background checks through Private Eyes and have decreased the cost. That has been a win-win for our organization! I would highly recommend Private Eyes as a vendor to meet your organization’s background check needs.”

    St. Anthony’s Medical Center
  • “We have been thrilled with the service we have received from Private Eyes. Though we are a relatively small firm, my Account Manager is very responsive if I have a question.”

    Cogent Energy
  • “I have worked with Private Eyes Inc for almost 5 years. Private Eyes Inc is an innovative, organized, efficient organization that builds and maintains an excellent relationship with their customers. Private Eyes Inc employees have exceptional communication skills and have the ability to adapt to any of your changing needs. In summary, I highly recommend Private Eyes Inc for any of your pre-employment needs. They will be a valuable asset to your organization.”

    Coca-Cola Enterprises
  • “I am so impressed with the customer service I have received from Private Eyes. One of the things that separates Private Eyes from their competitors is the personal attention I receive from my account manager and other staff members. If I have any problems, I know I can contact a person at the company and my issue will be a high priority. Other services do not give that kind of personal attention. Even though we are a small company, I feel like we are treated as if we were one of Private Eye’s most important clients and that is what I look for in a vendor relationship. I am so glad we switched to Private Eyes!”

    SAFE Security
  • “We began using Private Eyes, Inc. in early 2007. Their commitment to the client is proven by their high quality, expedited turnaround time and high standard of customer service. They go the extra mile for us every time. This level of service allows us to pick our first choice hires. I highly recommend Private Eyes, Inc.”

    Unidine Corporation
  • “Wheaton began using Private Eyes, Inc. in August 2000. Through all of our seasonal fluctuations they have maintained their high standards of quality and customer service – changing and adapting with us. Private Eyes, Inc. is a high quality company which I would recommend to any company wanting to keep their standard high as well.”

    Wheaton Van Lines, Inc.
Our Partners & Assocations
Awards We've Won

Are we what you’re looking for? Explore the possibilities with us.

Call (925) 927-3333 or email to schedule a FREE discovery call. You’ll be amazed by the difference we can make for you.