If you are a current customer, please contact our Customer Service department. A person on our team will be more than happy to assist you.
Call: (925) 927-3333
A live person will always answer the phone within 30 seconds. When partnering with Private Eyes for your background check and lending needs, we provide updates regularly by phone or through our proprietary client portal. We are always available to discuss the project and respond to your changing needs.
100% of our reports are audited. For over two decades, our team has developed relationships at local, state, and federal courthouses, and with government agencies across the globe. Our unique internal process checks information at six different touch points to reduce the risk of errors and assure quality.
Delivered within 24-48 hours (90% of the time). Private Eyes tailors each search to the level of responsibility and role requirements appropriate for your unique hiring situation. Utilizing our global network combined with state-of-the-art technology results in the most accurate information available. Private Eyes clients enjoy 24/7 access to our client portal, or through our XML interface, which integrates with any client applicant tracking system (ATS) or mortgage loan origination system (LOS).
"Private Eyes is truly a stand-out in the background check industry; the unparalleled customer service and comprehensive, thorough process have given us full confidence over our hiring decisions. Their dedication to customer satisfaction is a credit to quality, top-down leadership, going above and beyond to provide tailored solutions and promptly address any concerns. Throughout many years of partnership, Private Eyes is the epitome of excellence in their niche industry, and as a customer-facing organization. I could not imagine our hiring process without the support of the Private Eyes team."
Senior HR Representative
"Thank you, Paige! You’re always a superstar for us and I totally appreciate you! ❤"
Human Resources Director
"Mateo, even though it is only a short time I have been with PE, the customer service Victoria has provided is the best I have ever had from any agency I have used. Switching vendors has been the best decision we have made and look forward to this strong partnership for years to come. Mateo and his team have exceeded my expectations. I will be passing your company information to my associates and hope you find new opportunities with them."
Tammy, of Ballad Health
"So far everything is going great. Your response when we have an issue is wonderful, Great customer service. Always get right back to the customer (us) quickly. A Joy to work with Jennifer. Thank you for all your help and support!"
Sheri, of Kensington International
"I just wanted to drop a note to give kudos to one of your employees. Paige, our Client Service Specialist, is absolutely amazing!! One of the best contacts I have dealt with among all of my vendors. Truly!!! She is helpful, has a positive attitude, she’s so knowledgeable, her QUICK RESPONSE times are a god send. If she doesn’t have the answer right away she will get back to me and always timely!! I often email her A LOT with questions, issues and/or concerns and she is a rockstar. I never ever feel like I am annoying her with my constant emails. She maintains her awesome attitude. I deal with a lot of companies, vendors, etc. as the manager of our business and truly she has been at the top of my list. Paige is AWESOME!!!"
Jackie, of Talent Acquisition, Carle
“You consistently deliver, and I am grateful for your effort and commitment. I know I can count on you to get things done and fast! ...you have always immediately responded professionally to the trillion emails I send you on a regular basis.”
Forms & Supply, Inc.
"Our company has been with Private Eyes for several years now and has always had a good experience! Even when problems are encountered, they are handled quickly. Our rep is always extremely responsive!"
Choice Solutions Services, Inc.
"I have been extremely pleased with Private Eyes. Kevin Gillen and Sandra James have been great to work with and Kevin seems to always be available for any request I have made. I wish I had found them years ago as their system is so easy to use with accurate and fast results."
"Private Eyes has been incredible to work with! Always very receptive and responsive to my questions and needs. Jaime Moore is amazing! The whole team has been a pleasure to work with and I would highly recommend using their services!"
Armstrong Garden Centers
"My experiences working with Private Eyes has been great. They provide excellent customer service. Jennifer Mashburn have been wonderful to work with. She is very professional and always available for any questions or concerns that I may have. I am very pleased with Private Eyes and their staff. I recommend them to any company small or large."
ASAP Solutions Group
"I have dealt with many background check companies to help us with our screening process and Private Eyes is by far one of my favorites! Jamie Moore, our account manager is very responsive, thorough, and easy to work with. She hasn't let me down with any request yet. I must also give a shout out to Cynthia Henson, the floor supervisor. Anytime Jamie is out, I reach out to Cynthia directly, and I feel like she knows exactly whats going on with any screening I call her about. Their service is superb and the pricing is competitive. "
West Virginia University Hospitals
“Helps make our process quicker and takes the pressure off of our workload during busy times.”
“I am so impressed with the customer service I have received from Private Eyes. One of the things that separate Private Eyes from their competitors is the personal attention I receive from my account manager and other staff members. If I have any problems, I know I can contact a person at the company."
Wheaton Van Lines
“Wheaton began using Private Eyes in August 2000. Through all of our seasonal fluctuations, they have maintained their high standards of quality and customer service – changing and adapting with us. Private Eyes is a high-quality company that I would recommend to any company wanting to keep their standard high as well.”
“We let other companies know if you want a company that is going to get it done call Private Eyes!”
“Love it! Just had to test it. Wow – great response time!”