Environmental, social, and governance (ESG) is a popular term that's meant to represent the ethical and sustainable impacts that a company's corporate financial interests have. As is the case with many industries, ESG criteria have become much more common with lending decisions. The reason that ESG
Today, excellent customer service is required in every industry. With the competitive world we now live in and a large number of online vendors, we are seeing an improvement in the level of customer service quality in the lending industry. If you are looking to improve
From the automated phone system that we engage with before connecting to a live customer service representative when we phone into a call center to the friendly chatbot that provides us with answers to frequently asked questions (FAQs) when we visit websites, artificial intelligence (AI)
The mortgage lending industry is forever a dynamic and rapidly changing landscape. New trends and developments continue to shape the way that lenders operate and compete. As we look ahead to 2023, it is important to be prepared for the challenges and ready to take
In recent years, you may have heard of something called a blockchain and how it will revolutionize the financial sector. Although we are likely a long way from getting rid of banks or centralized lenders altogether, blockchain technology is having a tangible impact on the