Over the past decade, a significant portion of the economy has shifted to digital. In the lending industry, the majority of borrowers are using online portals and apps to complete transactions and apply for loans. The importance of cybersecurity in the lending sector cannot be
In the past, businesses seeking loans always relied on official financial institutions to provide the money they needed. But today, peer-to-peer lending has become a proven alternative that many businesses can utilize to gain access to the money needed to power their businesses. What is Peer-to-Peer
Environmental, social, and governance (ESG) is a popular term that's meant to represent the ethical and sustainable impacts that a company's corporate financial interests have. As is the case with many industries, ESG criteria have become much more common with lending decisions. The reason that ESG
Today, excellent customer service is required in every industry. With the competitive world we now live in and a large number of online vendors, we are seeing an improvement in the level of customer service quality in the lending industry. If you are looking to improve
From the automated phone system that we engage with before connecting to a live customer service representative when we phone into a call center to the friendly chatbot that provides us with answers to frequently asked questions (FAQs) when we visit websites, artificial intelligence (AI)